This company has gone massively downhill.From reading other reviews is appears that I got off lightly only being £20 out of pocket.Please don't buy anything from this company, 2020 has been rubbish enough. Ordered goods and received notice from courier to contact House of Fraser immediately about delivery. By Webchat. To save you time we have provided the answers to some of our most common questions in our FAQ's section.. Strengthen your review by uploading photos & videos. The contact number for House of Fraser is available directly from their website at no or lower cost. All emails to customer services have gone unanswered, twitter DMs ignored, and phone line cuts off as soon as a selection is made. Disgusted! Illogical and annoying! In the sale too", "I never write reviews but i have to , cause i saw a lot of bad ones and to be honest i was vey scared , but i ordered two items yesterday and i choose the next day delivery and it came now at 9:45 , i received from them 3 emails in time , and the items looks perfect . Ordered goods to the value of £188 on 11th November. Waste of money and energy. Gin crackers - box and crackers were all completely crushed, and bottle seal broken. ", "Jacket arrived with the security tag still attached rendering the jacket useless. Standard Delivery takes three (3) to seven (7) days. Can I use my credit note online and in store? Free £10 House of Fraser Voucher with Shop and Collect Orders at House of Fraser. But after a week I’m still waiting for them.I will never buy again from your company. Would definitely recommend. Find that information above. My husband g... Issue with my order. All I want are the products I ordered and paid for!! I placed an order on Friday at **. **I have already raised my issue wi... Hello, on a google search for “ Golflite Mens Golf Shoes” your site is showing the shoe... I’ve just received two items from you. House of Fraser has a page or online help desk for customer service, but you can also call them on the phone. Phone number : 03456021073 Why did you want to chat with House of Fraser? GetHuman always knows the way to live chat with a company like House of Fraser when it's available. Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Sadly I’m posting more frustration and disappointment with this company. You can track your order with the unique tracking number you got in our dispatch email. GetHuman and House of Fraser have no relationship whatsoever. I have given the wrong delivery address can you help. When I recieved item had greasy spots, definitely was from returns! I am reluctant to give even one star. Leave this blank if you'd like to publish your review anonymously. You can get a discount by this making you unable to bear to miss 'Free £10 House of Fraser Voucher with Shop and Collect Orders at House of Fraser ', so hurry up the tail of time! HoF have gone paperless recently, so I checked my emailed receipt/packing slip and apparently both items were delivered (within the same package, i.e. I know we are in a Pandemic, but other companies are great such as M&Co, Next.I am disgusted that we can be treated this way & will NEVER order from them again. Purchased a DKNY handbag as I gift, paid £123 for it, when it arrived there as a sale sticker on the tag stating £84. House of Fraser Phone Number: 0845 602 1073. Ordered a 3 piece suit in the sale. If you can't find this email, you can get the tracking refrence number in your order history. I am not surprised that house of fraser have such bad reviews, I had two fraudulent purchases made using my card and although the payments are still pending they refused to cancel the orders because I couldnt confirm the order details, this all had to be done over email as they said they do not have a customer service telephone number nor fraud dept to deal with it. Will never shop here again, online or Instore. I thought House of Fraser was a good reputable company how wrong was I.I got an email saying that they had been delivered, I was at home all day so found it a little hard to believe they had, when I checked the tracking details it said they had been delivered and left against the fence.Both House of Fraser and Hermes who delivered are a nightmare to get hold of and I can see I’m going to have a Battle getting my order or getting a refund never mind my poor sons birthday tomorrow. In total, you can communicate with House of Fraser using 2 different media: phone, web. They give a hanger with the t shirt i ordered from the same brand . Have no problems ordering from House of Fraser, items dispatched and received with the time frame specified at order. What payment options are accepted? In the last 18 months, 276 customers have searched for House of Fraser live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. Delivery next day morning , no item damaged , i add some photos to prove as well. Buy one get one free orders, didn't receive the free items and no explanation. But check out our information about their phone number 0845 602 1073 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. No. With over half of them almost coming off. DO NOT BUY FROM HOUSE OF FRASERAll items from an online order were thrown into an oversize, thin polythene bag, with no protection. not 1 of 2). Your browser does not support embedded videos. I received my order in very bad condition. I am writing to complain about an issue with Online. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. I have not received my exchange on part of my order, no hof**************. What is payment authentication? But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative. Very stressful!! HoF have gone paperless recently, so I checked my emailed receipt/packing slip and apparently both items were delivered (within the same package, i.e. All rights reserved. Will never buy from them again. Why have items been cancelled from my order? Total waste of time and no compassion what's so ever. House Of Fraser has collected 1821 reviews with an average score of 2.67. House of Fraser Help @ houseoffraser.co.uk. The best phone number for House of Fraser is their 0845 602 1073 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Thats fine.

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